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BUSINESS-ORIENTED IT MANAGED
SERVICES
The whole
is greater than the sum of the parts.
SYMBITS
offers IT services on both a Managed Services and
Professional Services basis.
SYMBITS has created its own unique, exclusive Managed
Service Platform and Network Operations Center that
combines cutting-edge applications with dedicated,
professional technical service, 24/7/365 – to watch over
each of your network “parts” (server, workstation, PDA and
BlackBerry) – to achieve a better, more efficient “whole” –
your computer network system. And every action is taken with
a view to a business impact on our client’s business goals.
Managed Services
Help Desk
- 24/7/365
unlimited remote support
-
Automated ticket request
- Critical
emergencies
-
Troubleshoot
-
Escaladed issues
- On-site
maintenance support
Monitoring
- 24/7/365
Network Operations Center
- 24/7/365
network, servers & workstations
- System
event alerts
-
Filtering out non-critical
-
Multi-platform backup
- MS
Exchange
- MS SQL
- MS web
services
- Active
directory
- Routers
& firewalls
- ATM
controls
- Red Hat
devices
- SNMP
devices
- SMART
Threshold
- Disk
utilization & efficiency
- Network
security analysis
Preventative Maintenance
-
Anti-Virus updating & licensing
-
Anti-Spyware services
- Temp
file deletion
- Internet
cache deletion
- MS patch
& deployment
Applications
- Software
intermediary support
- Hardware
vendor intermediary support
Reporting
- Monthly
Executive Summary
- Service
requests analysis
-
Inventory monitored devices
Strategic
Partnering
- Disaster
recovery
- Business
continuity planning
-
Benchmark Network Assessment
-
Hardware/software replacement
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