SUPPORT HERE and
THERE.
Remote support and on-site services for small and
medium size business markets.HERE:
The SYMBITS Remote Support Center offers unique problem
issue resolution by utilizing leading-edge remote management
tools, directed by professional, certified network
engineers and technicians.
SYMBITS monitors the availability and performance of
virtually any IP-enabled device: laptops, desktops, servers,
printers, copiers, routers and firewalls . . . plus nearly
all industry-standard protocols.
Detailed monitoring data
Instead of indicating whether a device is working or
failed(the data you normally get from most IT providers),
from your SYMBITS dashboard, you can see whether a device is
normal, failed, nearly failed, mistakenly configured,
disconnected, reporting stale data or not reporting
data at all. Gain from the difference!
Our service packages
We have various standard support service packages to fit
most business needs, but each business is different. If
appropriate, we will create a custom support service plan
for you that exactly matches your specific requirements,
with a fixed-fee monthly consistency of cost.
THERE:
If a situation cannot be fixed remotely, our on-site support
services include immediate reaction by a team member of a
dedicated, certified engineering team, headed by an account
manager, who is responsible for the overall performance of
your network service and is the primary point of contact for
you. Regularly scheduled on-site visits are part of the
team’s services.