HERE:

The SYMBITS Remote Support Center offers unique problem issue resolution by utilizing leading-edge remote management tools,  directed by professional, certified network engineers and technicians.

SYMBITS monitors the availability and performance of virtually any IP-enabled device: laptops, desktops, servers, printers, copiers, routers and firewalls . . . plus nearly all industry-standard protocols.

Detailed monitoring data

Instead of indicating whether a device is working or failed(the data you normally get from most IT providers), from your SYMBITS dashboard, you can see whether a device is normal, failed, nearly failed, mistakenly configured, disconnected, reporting stale  data or not reporting data at all. Gain from the difference!

Our service packages

We have various standard support service packages to fit  most business needs, but each business is different. If appropriate, we will create a custom support service plan for you that exactly matches your specific requirements, with a fixed-fee  monthly consistency of cost.

THERE:

If a situation cannot be fixed remotely, our on-site support services include immediate reaction by a team member of a dedicated, certified engineering team, headed by an account manager, who is responsible for the overall performance of your network service and is the primary point of contact for you. Regularly scheduled on-site visits are part of the team’s services.