CHOOSE YOUR SERVICE LEVEL.
Easy as ONE. TWO. THREE.

Tier qualification and assistance focus on
your issues and areas of support

Most IT providers offers a help desk. The SYMBITS Remote Support Center starts there and then provides tomorrow’s one-of-a-kind remote issue resolution today by utilizing a unique tiered-support structure, state-of-the-art remote management tools and dedicated, certified network engineers and technicians.

Tiered-support structure

All issues are pre-qualified and escalated to tiers staffed with engineers focused on the areas of support related to your specific situation.

Tier 1. End user support
. Virus/spyware
. Common workstation applications
. Workstation disk cleanup and error resolution

Tier 2. Network and server support
. Exchange
. Routers and firewalls
. Networking infrastructure
. Domain controllers
. Remote access
. Backups
. Mobile devices
. Advanced Microsoft

Tier 3. Specialist Support
. Linux/Unix
. Goodlink
. UPS/power issues
. Server down or disk error
. Advanced network infrastructure
. Cisco
. BlackBerry