A White Paper on what to look for
in an IT Service Provider.
(the answer to these two vital questions).
One: “Do you deliver your IT services so they
will align with my business goals?”
Two: “Do you speak my language so I can
understand you?”
For several years , IT service providers were “break and fix” firms.
You had an IT problem and called; they came, usually with 24
hours, and usually fixed the problem.
Reactive service. If you didn’t call, they wouldn’t come.
They explained what they did in a technological manner.
Tech metrics and uptime percentages. Easy on them; hard for
you to really understand. After all, they were talking about
some machines that don’t speak your language.
Then the IT industry changed. Software applications from reliable
vendors appeared on the market, allowing IT providers (those that
acquired the applications) to remotely monitor and manage your
computer network and all the devices connected to it.
Proactive service. The ability to predict and prevent network
computer failures before they happen, and correct them, so they
never happen.
Good for them. Sometimes bad for you. Because most of the IT
providers, graduates from the “break and fix” era, schooled on the
machine side of the industry, learned how to use the new technologies,
but couldn’t relate the technological happenings to your business goals.
They didn’t speak your language. You knew something was fixed,
but didn’t understand how it affected your business.
Today, it no longer is good enough for IT service providers to manage
only at the silo-based, component level (just fixing a problem, not
creating a business resolution). Today business requires IT firms to
focus on management integration across all associated service
tiers, so a business outcome is delivered.
This approach spans all the underlying IT infrastructure
(client, network, server, storage, application, and process) and
enables the IT company to turn previously standardized
processes into procedures that deliver tighter business
alignment with the client. Innovative IT solutions that solve
a business problem. Or expressed in a different way:
Business Sense-ability!
Once you are satisfied with the answers to these two questions –
you have a feeling that the provider cares about your business
opportunities as much as he cares about his software and hardware
assets - the right IT Managed Service Provider will show you how
to take control of your IT situation, gain a competitive edge
in your marketplace, offer a predictable budget for IT
services and do all this targeted to help you achieve
your business goals.
We are SYMBITS, a South Florida leading IT Managed Service Provider,
focused exclusively on the small and medium size business marketplace.
We remotely monitor, maintain and manage client’s computer network
systems – to keep their uptime up 24/7/365 – running safe and secure,
delivering Fortune 500 enterprise-class services without the enterprise
cost. We deliver all this with a business impact. And we speak
your language.
CLICK HERE to make business sense
of your IT situation.
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