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IT CAREERS
Dispatch Person
PRIMARY
DUTIES/RESPONSIBILITIES
- Coordinates and
implements dispatch and field service systems.
- Obtains direction and
assistance from information technology with
troubleshooting and resolving various dispatch and field
service systems.
- Provides technical
direction, support and guidance to customers as needed.
- Evaluates, analyzes and
resolves issues associated with maintaining consistent
performance levels of dispatch and field service
systems.
- Makes recommendations
for training and process changes to improve dispatch and
operating efficiencies.
- Provides guidance and
direction to internal customers to effectively define
and communicate project requirements.
- Works closely with
supervisors and system users regarding development,
implementation and daily operations.
- Ensures a high level of
system reliability and timely resolution of problems to
ensure maximum efficiencies in daily dispatch
operations.
- Monitors the status of
IS/IT requests for corrections or revisions of existing
dispatch and field service systems.
- Develops and maintains
reports on status of project and related matters for use
in budget and resource allocations. Communication with
management on a regular basis with status updates.
- Performs other related
duties as required..
Qualified Candidates must
be able to
- Assist in small scale
deployments
- Troubleshoot hardware
problems as required
- Work independently in a
business environment
- Manage day to day
activities to meet customers service level agreements
(SLA)
- Maintain professional
image while representing our company
- Display a positive
attitude and willingness to work with the customer
- Advise project/team
lead of any risks, issues, or concerns related to
service delivery and/or customer sites
Requirements
- High School Diploma or
equivalent - College degree a plus
- A+ Certification
- Minimum of 3 years
experience in business operations
- Ability to manage
multiple tasks simultaneously
- Excellent communication
skills (both written and oral)
- Reliable transportation
to travel to surrounding sites
- Good working knowledge
of overall personal computing hardware and software
- Knowledge and
experience with CONNECTWISE preferred
- Microsoft Certified
Professional for Windows 2000 or XP a plus
- Basic understanding of
TCP/IP and operating system network commands for example
"ping" and "ipconfig"
- Basic toolkit to
perform field service hardware repairs
Salary commensurate with
experience.
Benefits available.
Submit resume with salary
requirement to:
humanresources@symbits.com
SYMBITS proudly is an equal opportunity employer. |
