REQUESTING TECHNICAL SUPPORT
If you are experiencing technical difficulties follow these guidelines:
Option 1: By Phone
| Call the Support Desk at
786-539-1725 |
|
In most cases during business hours (8 am ET to 6 pm ET), a technician will answer your call immediately. If not, please leave a voice message with your name and contact phone number. You will receive a return call within 15 minutes during business hours (8 am to 6 pm Monday through Friday) and within one hour during after hours. |
Option 2: By Email
|
Note: The support response may be delayed if the required information is not provided or not accurate. If possible, send the request from your company email address |
| Click on this link to send an E-Mail to Help@symbits.com |
| E-mail Subject:
Short description of the problem or request E-mail body: Explain the issue or the request, including impact and how many users are affected Program you were using when you experienced the problem Error message received (if applicable) Contact information of user experiencing the issue or primary contact for issue Attachments: If possible, attach a screen shot that illustrates the trouble |
| SYMBITS Support Group |
| (c) Symbits, Inc. 2008 |